Customer Success Manager (Sustainability Solutions) Location: United States, United Kingdom, Europe (Remote).
Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.
Through strategic and meaningful customer relationships, Worldly provides key insights around supplier performance, product impact, trends analysis, and compliance.
When a company wants to change how business is done, we enable that systemic shift.
Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors.
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About The Opportunity The Customer Success Manager, Sustainability, is responsible for helping customers turn sustainability goals into structured, executable programs.
You will own a portfolio of accounts, working directly with customers to define success outcomes, build execution plans, and drive adoption of Worldly’s platform.
You will proactively engage customers throughout their sustainability journey, identify risks and opportunities before they surface, and hold programs accountable to clear milestones.
You will take a holistic view of each account, connecting tools, teams, and workflows to move things forward.
What You’ll Do Program Ownership & Execution Partner with customers to define clear sustainability goals and success metrics Build structured, actionable execution plans using Worldly tools and solutions Drive implementation of customer programs, ensuring progress against defined milestones Take a holistic view of customer programs, connecting multiple tools, workflows, and stakeholders Identify gaps, risks, and opportunities, and proactively adjust plans to.