Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.
Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
Purpose of RoleWe’re looking for a In-life Lending Manager to join our Credit Monitoring Team (CMT).
This role sits at the heart of our loan book, managing customer relationships post origination and ensuring strong credit oversight throughout the lifecycle.
You’ll play a key role in:Managing in-life changes to lending facilitiesMonitoring credit risk and identifying early warning signsSupporting customers while protecting the bank’s positionDriving process improvements as we continue to scaleThis is a high impact role with real exposure across credit, operations, and relationship teams.
Principal AccountabilitiesManaging In-Life ChangesOwn complex borrower requests (e.
restructures, security changes, loan modifications)Engage directly with customers to understand and assess requestsWork closely with underwriting and relationship teams on credit decisionsEnsure consistent processes and high-quality documentationCredit Monitoring & Risk ManagementReview and triage Early Warning Indicator (EWI) alertsIdentify emerging risks and take appropriate actionManage pre-watchlist accounts and support remediation strategiesCustomer & Stakeholder ManagementDeliver great customer outcomes aligned to Consumer Duty and TCFWork collaboratively across relationship, underwriting, and collections teamsEngage with broker-introduced customers in line with agreementsProcess, Governance & ImprovementHelp build and embed scalable processes for in-life lendingDevelop meaningful MI and reporting for oversight and planningIdentify trends and drive improvements across cred.