S&O Manager - Rider Fraud

Acerca de

the roleThis role will lead our approach to understanding and reducing courier/rider fraud and abuse across Wolt and Deliveroo

Combining data-led investigation with strong operational judgement, you will identify emerging risk patterns, understand the features of our operating models that may contribute to those risks, and assess their potential impact.

A key part of the role is turning insight into action.

You will translate analysis into clear, proportionate policies and operational responses that protect platform integrity and customer outcomes, while remaining practical to implement and appropriate for the markets in which we operate.

You will work closely with Legal, Public Policy, Product, Data Science and Operations to navigate complex legal and regulatory considerations and ensure our approach is effective, fair and robust.

Core responsibilitiesLead a programme of work to identify, assess and prioritise courier/rider fraud and abuse risks across Wolt and Deliveroo.

Translate identified risks into proportionate policy, process and operational responses, balancing risk reduction with customer outcomes, courier/rider experience and business practicality.

• Lead the implementation, monitoring and ongoing refinement of fraud and abuse policies, with clear measures of effectiveness and residual risk.
• Ensure policy approaches are developed with appropriate consideration of legal, regulatory, compliance and reputational implications.

What you’ll be doingBuild a deep understanding of our courier/rider operating models, incentive structures and end-to-end journeys to identify where fraud or abuse risk may arise, using data, operational knowledge and structured, hypothesis-led analysis.

• Develop analytical approaches and key metrics to identify patterns, quantify impact, assess detection signals and measure the effectiveness of policy interventions over time.

Define new policies, or revise existing ones, in response to identified risks that may negatively affect custome.