Senior Manager, Customer Success Management - EMEA/APJ

<div class="content-intro"><p>Chainguard is the trusted source for open source.

By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

 <br><br>Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc.

, and Snowflake.

<br><br>Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

</p></div><table> <tbody> <tr> <td> <p><strong>The role, in a nutshell:</strong><strong><br></strong>The Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve company goals and advance customer success initiatives across the Enterprise segments.

</p> <p>As a leader within the Customer Success organization, this role will partner closely with cross-functional teams to support and scale the CSM function.

The ideal candidate brings strong people management.

Habilidades

, experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies.

What you’ll do:

Leadership and People Management:

• Build, lead, and mentor a team of CSMs supporting Enterprise customers
• Foster a collaborative, high-performance, and customer-centric culture
• Provide coaching, performance management, and career development support
• Drive accountability through clear goals, metrics, and regular feedback

Segment Strategy and Execution:

• Partner with Customer Success and cross-functional leaders to define segment-specific strategies
• Execute progra...