Our team designs and implements DoorDash's automated support solutions, with the ultimate goal of delivering an outstanding customer experience as reliably and efficiently as possible.
About the roleOur team is looking to hire a Manager to lead the expansion of support automation in international markets.
This Manager will own the end-to-end strategy and implementation of automated support features across new markets — leveraging DoorDash's extensive automation expertise to drive measurable automated resolution rate while building a scalable foundation for ongoing global expansion.
This Manager will serve as the S&O Expansion Program Lead: the central DRI for developing DoorDash's international automation rollout plan, owning reporting for North Star metric, and working closely with cross-functional partners across Product, Engineering, Analytics, and country teams.
This role is a great opportunity for someone who wants to operationalize complex, multi-market solutions and have a direct impact on DoorDash's global support strategyWhat you'll be doingLead strategy.
Define and drive DoorDash's support automation expansion strategy for international markets: determining use cases, prioritization frameworks, and the approach to scaling automations across countries in a repeatable, compliant, and operationally efficient way.
Build the foundation.
Build a strong foundation partnering with Product and Engineering to enable feature parity and market customization, and creating the playbook for scaling across new use cases and automation channels.
Enable experimentation.
Partner with Analytics to design, launch, and evaluate experiments that measur.