Service Desk/System Administrator

What this role actually is This is a hands-on operational role.

Your customers are our employees.

The work is a mix of live support, access administration, endpoint and MDM management, onboarding and offboarding, equipment logistics, and documentation, plus improving those processes so the same problems stop coming back.

You will own requests end-to-end rather than passing them along, work directly with non-technical colleagues, and handle several things at once on a busy day.

Routine service work is a permanent part of the job, not a temporary phase before something else.

Responsabilidades

Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence

Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS, applying least privilege.

Run IT onboarding and offboarding: accounts provisioned on day one, access revoked promptly on exit, devices recovered.

Prepare, configure, and maintain macOS and Windows workstations through MDM: policies, software deployment, patching, encryption, and recovery.

• Own IT equipment procurement, delivery, returns, and inventory accuracy for employees across supported locations, including international shipping and vendor coordination.

Troubleshoot hardware, software, network, and SaaS issues methodically: reproduce, isolate, verify.

• Maintain IT documentation, knowledge-base articles, and asset records so support does not depend on one person being online.

Reduce repetitive work through practical scripting and automation, and improve support processes without weakening security controls.

Enforce IT security and access policies; recognize and escalate suspicious activity and access gaps.

Requisitos

3+ years of hands-on experience in IT support, Service Desk, or system administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them)

Practical experience supporting macO.