Application Support Analyst

Who we are:We're one of Europe's fastest-growing fintech companies – on a mission to create the world's most empowering way to pay.

We launched the product in 2020 and achieved double unicorn status, valued at $2 billion, and since then have taken on more than 6 million customers.

 Our mission is to become the best way to pay for anything, anywhere and say goodbye to credit costs for everyone.

This is huge.

Want to join us?Day to day.

Responsabilidades

:Working closely with other teams to understand their application needs, help them select best platforms, provision and support them.Be the main point of contact and expertise on business applications used by other teams (including Intercom, Aircall, Assembled and MaestroQA), as well as the core Zilch platform.Responding to incidents affecting our business applications, communicating the impact to internal teams and finding solutions or workarounds.Building relationships with our application suppliers, working with them to resolve bugs and request new features.Continually improving tooling, practices and knowledge in the Business Applications team, including writing documentation and researching new ideas.Designing and building AI-driven workflows and automations (e.g. prompting for procedures/tasks, agentic workflows), and taking these live in a controlled, tested way.Working with our data to ensure we store and process information securely and effectively.Working in an agile environment on systems which are critical for our customers.Assist in ad-hoc technology support and technology related duties.We're looking for:Proven analytical

Habilidades

and ability to problem solve.Understanding of business applications and processes; proven track record in supporting the business' usage of those.Understanding of APIs and integrations.Ability to learn new concepts and applications quickly by getting stuck in.Proven ability to implement best practice processes and application usage.Ability to manage their own work pipeline as well ...