What Makes Cloudbeds UniqueAt Cloudbeds, we're not just building software, we’re transforming hospitality.
Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually.
From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners.
And we do it with a completely remote team.
Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges.
Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.
Location: Remote How You'll Make an Impact: As an Account Manager you will be part of the Customer Success team.
AMs will be expected to actively manage a portfolio of customers with an estimated value of $500,000 - $1,000,000 USD with the goal of building strong customer relationships.
Our AM Team is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn.
AMs will act as the first point of contact for all things related to Cloudbeds.
They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success.
As an AM you will make the motto “more reservations, happier guests” a reality by providing strategic guidance to our customers around the world and helping them achieve their “Success Outcomes.
” What You Bring to the Team: Define the customer’s “success outcomes” and work with them to achieve them Act as the main point of contact for all things related to Cloudbeds and help escalate urgent support tickets, amongst other things Achieve net dollar retention goals through identifying upsell opportunities and implementing proactive churn reduction strategies in order to help Cloudbeds.