Payroll Manager

Frontline work keeps the world running.

Restaurants, hospitals, schools, nurseries, airlines, stores, emergency services.

Together they employ 80% of the global workforce, over 3 billion people, and they're among the hardest businesses anywhere to run.

By-the-minute scheduling, HR and payroll make them far more operationally complex than the average office, yet just 1% of venture funding has ever gone to software built for them.

 Rising costs, wage increases, labour shortages and tighter regulation have made fixing that urgent.

Sona is the AI-native workforce management platform for frontline organisations, with agents that match staffing to real demand and take the admin load off managers.

That's a $500bn+ market the software industry has mostly walked past.

 We've raised over $100M from N47, Felicis, Gradient and Northzone, signed more than 100 enterprise customers across the UK and US, and opened offices in London, New York, Austin and Lisbon.

More on working at Sona here.

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the Role We're growing our payroll bureau fast and looking for a Payroll Manager to lead a team of Payroll Specialists, driving accuracy, compliance and client experience across their portfolio

This is a people-management role: you'll coach and develop your team, own escalations, and stay hands-on with payroll when it matters.

You'll also be a driving force behind automation and continuous improvement, using AI to cut manual effort and building best-practice, auditable payroll flows as you go.

Responsabilidades

 Lead, coach and develop a team of Senior Payroll Specialists, Payroll Specialists and Payroll Assistants, signing off their output before it reaches clientsAct as senior point of contact for your team's client payrolls, stepping in hands-on for onboarding or escalationsAdvise clients directly on legislative and regulatory change, and keep the team compliant with a regular gap analysisOwn the team's support ticket queue and drive continuous improvement against KPIs and SLAsLead inci...