Since inception, Elation has been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients.
Our team is committed to enhancing physician and patient quality of life through our SaaS cloud-based clinical platform.
As we continue to scale, we are growing our Customer Success organization to meet the needs of our most strategic customers.
We are seeking an experienced, senior-level Customer Success Manager to own and grow a portfolio of innovative healthcare delivery organizations.
What You'll Do Strategic Account Ownership Serve as the trusted strategic advisor and primary point of contact for a portfolio of mid-market and enterprise healthcare customers.
Build deep executive relationships, understand each organization's clinical and operational goals, and position Elation as a long-term platform partner.
Strategic Account Planning Develop and execute comprehensive, multi-stakeholder account plans aligned to each customer's business objectives.
Drive measurable platform adoption, value realization, and long-term partnership growth.
Executive Engagement & Value Delivery Lead high-impact Executive Business Reviews (EBRs) with senior clinical and operational leadership.
Renewal Management Own the full renewal lifecycle — from strategic planning and executive alignment to contract negotiation and timely close.
Strategic Expansion & Whitespace Management Act as the primary commercial lead for your portfolio, directly driving and executing the end-to-end sales cycle for all cross-sell and upsell transactions.
You will proactively pursue and close whitespace opportunities by translating usage data, clinical workflows, and organizational growth signals into prioritized expansion strategies that result in realized rev.