Our mission is clear: eliminate every barrier to digital accessibility so that everyone, regardless of ability, can experience the web without limitations.
We are a team of passionate problem-solvers who are driven by purpose and impact.
Every challenge we tackle moves us closer to a future where creating accessible experiences is the standard.
If you’re looking for meaningful work where you can drive real change, influence how people with disabilities experience the internet, and be part of a mission that matters, AudioEye is the place for you.
About the Role The Associate Account Director, Tier 3 focuses on customer engagement and renewal health across SMB accounts, identifying and surfacing growth opportunities at scale.
The role carries GRR and NRR targets and partners closely with a Customer Success Specialist on account health, onboarding, product adoption, usage, and renewals.
Given the SMB volume and account overlap with CSS, strong organization and capacity management are essential.
How you’ll Contribute: Own GRR and NRR goals for an assigned high-volume set of existing SMB accounts Manage a high-volume expansion pipeline across current and upcoming quarters, ensuring accurate forecasting and documentation CRM as deals progress to closed won Handle discussions with clients who have exceeded contract limits and negotiate a new contract to better suit the client's needs Meet regularly with CSS to review account health, loss risks, and expansion opportunities, sharing insights and best practices to strengthen their ability to spot and flag growth potential Engage customers in renewal and growth conversations, surfacing and acting on expansion opportunities as they arise Prioritize and triage a large account portfolio, flexing into CSS-adjacent work when capacity allows, applying judgment on where to invest time for the highest-value outcomes Partner wit.