Customer Support Market Lead At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed.
Our vision as a global FinTech company is to build the first-ever global card acceptance brand and we are well on our way as small businesses in over 37 countries around the world rely on SumUp to get paid.
To get there, we are putting together an awesome team that is committed to one another and to our merchants.
You could be our missing link! Help us bring card acceptance to the masses! We are looking for a Market Lead to drive growth and lead high-performing teams in a fast-paced, KPI-driven environment.
You'll balance strategic vision with operational execution while ensuring outstanding experiences for both merchants and team members.
What you'll do: Lead and mentor Team Leads to build motivated, results-driven teams.
Oversee onboarding and support fast-paced team expansion.
Use data to guide decision-making and performance improvements.
You'll be a great fit if you have Minimum 3 years of experience managing Team Leads.
Proven success managing large, KPI-driven teams.
Experience in team growth and onboarding in scaling environments.
Strong ability to make data-driven decisions.
Nice to have Experience in fintech or tech-driven environments.
Knowledge of EU market dynamics.
Strong adaptability in fast-changing environments.
Visionary mindset with passion for merchant and people experience.
Fluency in English and another European Language Why you should join SumUp 🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office.
This involves an office-first setup.
🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity,.