We empower brands to drive more in-store sales by giving their retail teams AI-powered tools to have 10x more personalized, human conversations with customers.
Despite retail being 6x larger than eCommerce, brick-and-mortar retail has been largely overlooked by the technology industry.
We're changing that by enabling thousands of salespeople to leverage customer data in meaningful ways.
Founded 5 years ago, Endear has demonstrated strong product-market fit and reached profitability multiple times.
Our platform was built from the ground up by technical leaders who have scaled data platforms to hundreds of millions of users and been at startups from early-stage through IPO.
We make measured, high-conviction decisions at every milestone to ensure long-term success while realizing our massive potential in the retail market.
Our Work EnvironmentRemote-first culture built on trust and autonomySmall, highly effective team (20-ish employees)Fast-paced environment with shifting prioritiesHigh-ownership culture where outcomes matterCollaborative atmosphere that values learning and teachingAbout the RoleWe are seeking an account manager with a passion for helping our existing customers in a variety of ways to ensure their long term success with Endear.
Our dream candidate is self-motivated and has an entrepreneur-like attitude towards their work.
In other words, you like owning your process and the results that follow.
You have a solutions-first approach to helping customers, with an eye on how support can result in upsells, referrals, and expansionWhat You'll OwnDevelop strong relationships with customers to ensure their success with Endear.
Periodically check in on account health & performance to spot any potential drop offs in adoption.
Identify opportunities to improve the performance of customer accounts through strategic.