<div class="content-intro"><p>Hi, we’re Phiture — the mobile growth consultancy working with the teams behind leading apps like Adobe, Headspace, and LEGO® 👋.
We’re setting the standard for growth in the brave new digital world, and we need great people to join our global team!</p></div><p><strong>WHAT TO EXPECT:</strong></p> <p>Join Phiture's CRM & Retention team as a <strong>Senior CRM Consultant, covering maternity </strong>leave for one of our most senior consultants on our <strong>flagship HBO Max account</strong>.
<br>You'll lead high-impact CRM and lifecycle marketing programs for one of our largest and most technically demanding clients, working across EMEA (and APAC).
This is a hands-on role combining deep technical Braze expertise with senior-level client relationship ownership — you'll be the primary point of contact for key stakeholders, responsible for maintaining the trust and quality bar this account has built over several years, including award-winning campaign work (Braze Torchie Awards, People's Choice Award for CRM Campaign of the Year).
</p> <p><strong>This is a fixed-term engagement (approx.
5-6 months) starting mid-November to early December, allowing sufficient time to onboard and shadow before full handover.
</strong></p> <p><strong><br>WHAT YOU’LL DO:</strong></p> <ul> <li><strong>Own Day-to-Day Client Relationship</strong>: Act as the senior point of contact for our client stakeholders, maintaining the level of trust, responsiveness, and strategic input the account is known for.
</li> <li><strong>Lead CRM Technical Architecture & Audits</strong>: Conduct advanced audits of CRM setups, including taxonomy, event structure, API integrations, custom attributes, and webhook flows, ensuring accurate data flows and scalable architecture within Braze.
</li> <li><strong>Maximize Braze Capabilities</strong>: Deeply leverage Braze's advanced personalization and automation capabilities such as custom events, real-time triggers, Liquid logic, and.