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Senior Complaints Operations Manager

CompraTica Empleos

EMP:Administration
London
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LendableLendable is on a mission to build the world's best technology to help people get credit and save money

We're building one of the world’s leading fintech companies and are off to a strong start:One of the UK’s newest unicorns with a team of just over 700 peopleAmong the fastest-growing tech companies in the UKProfitable since 2017Backed by top investors including Balderton Capital and Goldman SachsLoved by customers with the best reviews in the market (4.

9 across 10,000s of reviews on Trustpilot)So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance.

We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want toTake ownership across a broad remit.

You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quoBuild the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy liftingRole OverviewAs the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime.

You will be at the heart of our mission to make consumer finance faster, cheaper, and friendlier.

By championing the.

Beneficios

of learning from complaint outcomes across the business, you will lead the strategic direction of our complaints department across multiple product lines.This is more than a management role; it is a mandate to build a high-performance environment that balances rigorous FCA regulatory compliance with the innovative, technology-driven agility of a leadin...

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