As our next Customer Service Advisor (Trade Support), you’ll be the first voice our tradespeople hear when they need help, support or advice.
Whether it’s solving a problem, answering a question, or showing them how to get more from their membership, you’ll make sure every interaction feels simple, helpful and valuable.
This is a great role for someone who loves supporting others, stays calm under pressure, and takes pride in delivering great service.
Forget long lists, here’s what you’ll actually spend your time on:Helping tradespeople get more from Checkatrade, answering calls, chats and emails with care and confidenceSpotting how to add value, guiding members towards tools, features or upgrades that support their goalsSolving tricky issues, listening carefully, thinking critically, and using sound judgement to resolve concernsWorking cross-functionally, escalating the right cases and collaborating with other teams to get things sorted quicklySharing feedback, helping us improve the way we support our members, reduce repeat contact, and build trustIt’s not.
It’s about turning up curious, ready to crack on.
You’ll do well here if you bring:Experience in customer service, ideally in a membership or B2B environmentExcellent communication.
Here’s just a taste:Health, well-being and learning supportGym membership, Smart Tech Scheme and Cycle SchemeBirthday/Special day leaveBuy & sell holiday scheme1 week’s paid charity leave and much more!How we’ll get to know each other:Screening call with one of our Talent Acquisition Partners1st stage interview with our Trade Support Manager and one of ou.