Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.
Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
Department DescriptionAt Allica, we’re building an industry-leading digital business bank.
Our technology team sits at the very heart of the organisation.
We handle everything from new product development and innovation to the management of all the tools and systems the business uses to function efficiently and effectively.
In all we do, we are committed to championing a culture built on Allica’s values of collaboration, integrity and being straightforward.
Role DescriptionWorking UK business hours, you will act as an incident commander during technically focused incidents; driving fast diagnosis, coordinating engineering teams, and ensuring service is restored as quickly and safely as possible.
This role goes beyond coordination.
The successful candidate will bring hands-on technical experience, the credibility to challenge engineering decisions during a live incident, and the ability to spot patterns that support root cause and long-term fixes.
Principal AccountabilitiesWorking very closely with the different functions in the company, including the Service Desk, Customer-facing teams, Technology & Squads to provide:Coordination of technical bridges and incident calls for incidents impacting the organisation, creating and monitoring incident communication channels to ensure timely progression is being made.
Consistent communication with key stakeholders during and after an i.