Credit Control Manager

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1st FormationsAt 1st Formations, we empower entrepreneurs to start, run and grow their businesses with confidence.We’re a leading UK provider of company formation and compliance services, building a modern, integrated platform bringing together company formation, compliance, accounting, payroll and ongoing business support.We have strong momentum and ambitious plans for growth:£18m annual revenue, including £9m ARROver 1 million companies formedCertified B Corp and Carbon Neutral BusinessForecast to grow 5x–10x over the next three yearsThe RoleWe’re looking for an experienced Credit Control Manager to take sole ownership of collections for our growing Accounting Service.This is a hands-on, standalone role with considerable autonomy

You will be responsible for designing and building our credit control and collections process from the ground up, and then running it day-to-day.

Our Accounting Service is sold alongside a company formation package, discounted from £139.

Customers who select the package commit to 11 monthly payments for the Accounting Service, with those payments remaining due under the customer agreement, whether or not the customer completes the accounting onboarding process.

Your job is straightforward: ensure contractual monthly payments are collected, missed payments are followed up on promptly, and arrears are resolved consistently and professionally.

This is not a traditional credit-risk role.

You won’t be setting credit limits or negotiating commercial payment terms.

The focus is on recurring contractual collections and creating a scalable collections operation as the Accounting Service grows.

What You’ll Be DoingDesign, document, and own the end-to-end credit control and collections process.

Decide the collections timetable and contact strategy for missed and failed payments, including frequency of contact and escalation points.

Create and continually improve customer communications, including email templates, reminders and telephone.