Are you an experienced IT professional looking for a hands-on role within an international technology organisation? Our client is an established Managed Service Provider delivering IT support and infrastructure services to a range of well-known businesses.
They are looking for a proactive and technically capable engineer who is comfortable working directly with customers, resolving technical issues and supporting IT environments both remotely and on customer premises.
Key ResponsibilitiesProvide technical assistance to customers and act as a trusted point of contact for support matters.
Visit customer sites to investigate and resolve technical issues, perform installations and undertake planned maintenance.
Provide customers with regular updates and ensure tickets are progressed within agreed SLAs.
Escalate critical, complex or high-priority issues to Management when appropriate.
Organise daily workloads and ensure urgent and important tasks are dealt with accordingly.
Monitor customer environments and infrastructure to ensure systems remain reliable and meet business.
The ideal candidate will have a minimum of 5 years' experience in a similar IT engineering role, with practical knowledge of:Cyber Essentials and GDPR security standards, including configuration and implementation (mandatory).
Microsoft 365 services, including Email, SharePoint, Teams and OneDrive (mandatory).
Microsoft Intune, RMM solutions and telephone platforms.
Network infrastructure installation and support, including routers, switches, wireless APs, DHCP.