Spa Manager - Fantastic Opportunity

The Ickworth, part of Luxury Family Hotels, is now looking for a Spa Manager to join our team as we enter an exciting new chapter following our refurbishment.

As Spa Manager, you will play your part in shaping the future of this much-loved Suffolk retreat.

The Role As Spa Manager, your core purpose will be to lead the spa operation, deliver exceptional guest experiences, and drive revenue through outstanding service and product knowledge.

This is a permanent role at 40 hours per week Competitive salary, plus bonus and a brilliant.

Beneficios

package Key

Requisitos

: Previous experience as a Spa Manager within a destination spa or hotel spa A recognised spa qualification such as Spa UK NVQ Level 3, ITEC, CIBTAC, CIDESCO, or equivalent in beauty treatments and massage Applicants must already have the legal right to live and work in the UK, as this role does not offer visa sponsorship

Responsabilidades

:- Spa & Treatment Operations: Manage the day-to-day operation of the treatment rooms Lead, motivate, and develop the spa team Take ownership of the spa budget and financial performance Oversee staff rotas and ensure appropriate staffing levels Manage stock control and ordering of treatment products Drive in-house marketing and promotion of treatments to guests Guest Experience: Ensure all guests are welcomed to the spa in line with LFH standards Consult with guests to understand their needs and tailor treatments accordingly Handle guest feedback and complaints professionally, resolving issues promptly Treatment Delivery: Perform treatments in line with brand guidelines Create a relaxing, comfortable, and professional experience for every guest Use expert knowledge to explain treatments clearly and suggest suitable adaptations when requested Retail & Product Promotion: Actively promote and sell spa treatments and retail products Provide knowledgeable, honest recommendations tailored to individual guest needs Maximise revenue while maintaining excellent guest sa...