When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.
Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence.
Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.
This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.
About the RoleHiya is growing its SMB customer base across the UK and Europe, and this role exists to retain and grow that business.
As an Account Manager, SMB, you’ll own a portfolio of more than 300 customers, with commercial accountability for renewals, retention and expansion.
This is a fast-moving, run-rate Account Management role where you’ll decide which accounts need attention, where revenue is at risk and where there is an opportunity to grow.
This role is ideal for someone who enjoys autonomy, works well at pace and wants genuine ownership of commercial outcomes.
What You’ll DoOwn a portfolio of 300+ SMB accounts across the UK and Europe.
Prioritise your portfolio according to revenue, renewal timing, risk and growth potential.
Engage at-risk accounts proactively and lead renewal, pricing and negotiation conversations.
Identify expansion signals and convert them into upsell and cross-sell revenue.
Forecast portfolio performance and maintain accurate CRM records.
Work with Sales, Product, Support and Finance to resol.