We’re on a mission to make migration easy.
We started building Marshmallow in 2017.
Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans.
But we’re only just getting started.
Our goal is to become one of the largest financial services providers in the world.
Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones.
To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’.
Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast.
Everyone raises standards and has an impact, with a focus on collective success over self-interest.
We’ve created an environment where curious, tenacious people win and grow together.
If that sounds motivating, this could be the place for you.
The Claims Validation TeamThe Claims Validation Team exists to help to defend Marshmallow against fraudulent activity, and to protect the company loss ratio.
Fraudulent claims can result in us losing money, which can then result in driving up the premium prices for our honest customers.
We’re here to stop that, by making sure that the right claims are reviewed for any policyholder or indemnity related concerns.
What you’ll be doingReviewing indemnity referrals flagged by our wider claims team, where it has been identified at the point of claim that customers have misrepresented their policy details, and deciding upon the appropriate course of action for the policy and claimInvestigating first party claims by communicating with our policyholders by phone and email and conducting follow up investigationsWorking proactively and efficiently to minimise leakageContacting customers regarding document requests or any necessary changes to their policy, and providing excellent customer serviceCollaborating and building strong rel.