Company Overview LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners.
For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support.
We boast a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.
Position Overview We are seeking a Tier-1 Business Systems Support Specialist with hands-on administrator experience in both Salesforce and NetSuite.
In this role, you will serve as the primary internal systems expert—going beyond basic data entry or end-user support to actively troubleshoot system configurations, manage user permissions, and resolve complex application workflows.
Communicating live via Slack and Zendesk, you will keep sales and business operations running smoothly while bridging the gap between frontline teams and engineering.
Reference: 2631-407585.
Access & Permission Management: Manage user roles, access requests, profile permissions, and security controls across business applications.
Live Operations Support: Provide rapid technical troubleshooting to internal sales and operations teams via Slack, Zendesk, and administrative toolsets.
Cross-Functional Escalation: Efficiently diagnose and route high-level technical bugs and system dependencies to Product Management, Systems Engineering, Deal Desk, and Order-to-Cash teams.
Documentation & Process Optimization: Maintain clear administrative workflows, update system documentation, and tag support interactions to identify recurring issues.