Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.
Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
Role Description The Operational Excellence & Procedures Lead is responsible for driving continuous improvement across Operations, ensuring that operational processes, procedures, knowledge management and supporting technologies evolve in line with the Bank's growth strategy.
Sitting within the Operations – Financial Crime and Customer Experience function, this role acts as the bridge between Operations, Product, Technology, Risk and Change, ensuring operational processes remain efficient, scalable, customer focused and well governed.
The role goes beyond traditional business procedure management by including the adoption of AI-enabled solutions across Operations.
The successful candidate will identify opportunities to automate manual activities, improve colleague productivity, enhance knowledge management and embed intelligent workflows that support better customer and business outcomes, while ensuring that the process for keeping procedures updated remains efficient and scalable.
This is a key role in shaping the future operating model of Operations, driving operational excellence, process optimisation and AI adoption to ensure Allica remains at the forefront of modern banking operations, with well mitigated operational risk.
Operational ExcellenceOwn and continuously evolve the way Operations works.
Facilitate workshops to map, review and optimise end-to-end customer journeys and operational processes.