Customer Success Manager Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
A day in the life The International Customer Success Manager (CSM) plays a critical role in delivering Toast’s promise of helping restaurants succeed.
As a part of the Customer Success team, CSMs foster trust, happiness, and growth across a diverse portfolio of customers.
They focus on retention, expansion, and advocacy while driving adoption of Toast’s product suite and delivering meaningful, measurable results.
As an International CSM, you will join a fast-growing global team.
You’ll thrive in an environment that requires agility, flexibility, and creativity.
This highly cross-functional role will challenge you to embrace a hospitality mindset, deeply understand customer goals, and translate them into strategic recommendations that drive product adoption, satisfaction, and long-term success.
You’ll also play a critical role in scaling processes and testing new workflows to meet the needs of a rapidly growing customer base.
You can expect to spend 1 day a week onsite with customers, 1 day a week in the London office, with flexibility to also work remotely.
What you'll do (.