Why DeliverooJoin us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.
Our Customer Care team supports Deliveroo’s customers, riders, and restaurant partners—delivering thoughtful, efficient, and empathetic service at every interaction.
Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace.
If you care deeply.
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people and love making things better—this is the place for you.As an Operations Manager - based in the Paris office on a hybrid basis - you’ll be finding solutions to some of our biggest challenges to deliver a seamless customer experience in the French market, thus directly contributing to one of the key pillars of Deliveroo’s strategy within the Operations function.We are looking for a fully-autonomous critical thinker who is able to own a market level area, instrumental in identifying growth & quality objectives, build plans with strong modelling
Habilidades
, and lead their delivery
This comes with a best in class analytical mindset, deep understanding of the competition and cross-functional influence.
Responsabilidades
include:Own complex logistic and financial strategic initiatives, collaborate with various business units, and contribute to continuous improvement in our delivery networkOwn part of our network efficiency: define market-winning strategies at a hyper-local level, considering factors that make us the most attractive food delivery option, improve service levels across Operations and balance cost priorities with growth and service level delivery
Create models & frameworks to industrialise our monitoring and support our operationsImprove the customer and rider proposition: join a team dedicated to delivering better outcomes for riders partners and our customers.
Qualities we’re looking for:Analytical and impact oriented mindset:.