Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers.
Our customers range from AI researchers to enterprises and hyperscalers.
Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence.
One person, one GPU.
If you'd like to build the world's best AI cloud, join us.
We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure.
This role is responsible for coordinating rapid resolution of service-impacting events, improving operational resilience, and driving incident management best practices across infrastructure, networking, platform engineering, and data center operations.
Role Overview The Senior Incident Manager is responsible for leading the end-to-end lifecycle of operational incidents impacting AI infrastructure and data center services.
This individual acts as the central command point during major incidents, ensuring rapid triage, cross-team coordination, effective communication, and structured post-incident analysis.
This role requires deep operational expertise in high-availability infrastructure, large-scale GPU clusters, networking, and cloud platforms, along with strong leadership and communication.
What You’ll Do Incident Leadership Lead the response to critical (SEV-1 / SEV-2) incidents impacting AI infrastructure, GPU clusters, networking, storage, and data center operations.
Serve as the Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams.
Establish clear incident timelines, triage actions, and resolution plans.
Incident Management Operations Own the incident response lifecycle including: Assisting Technical Triage Escalation Coordination ResolutionPost-incident review Ensure timely.