Through its proprietary lending platform, Hive, Happy Money delivers a fully digital experience that simplifies borrowing for consumers and helps credit unions, banks and asset managers diversify balance sheets and scale with confidence.
Happy Money’s end-to-end loan origination and participation programs provide partners with turnkey access to high-performing assets, underpinned by disciplined credit expertise and robust risk management.
Together with its lending partners, Happy Money has originated more than $6.
5 billion in loans to help nearly 350,000 people take greater control of their financial futures.
Learn more at happymoney.
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Happy Money is a 100% fully distributed company.
Remote work doesn’t mean less work, we work full-time jobs and show up to them fully every day.
See more in our Happy Money Way overview.
ABOUT THE ROLE The Senior Collections Specialist is an experienced, floor-level expert who plays a key role in the day-to-day effectiveness of the Collections team.
This role goes beyond core collections work — serving as a go-to resource for peers, a contributor to process documentation, and a skilled handler of complex and escalated customer situations.
Our ideal candidate brings a deep understanding of collections processes and systems, a passion for customer experience, and a collaborative mindset that elevates the team around them.
Employment:Hourly, Full-time Working Shift:Monday - Friday6am - 2:30pm PST / 9am - 5:30pm EST Monthly Bonus Incentive:Eligible for up to $1200/monthly performance bonus.
You will interact with customers that range from 1 to 120+ days past due.