🌀 The CompanyFiligran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach.
Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.
Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.
🎯 The RoleWe're looking for a Senior Customer Success Manager to join our Customer Success Team and help us to continue providing value to our customers in EMEA.
Based in the UK and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran.
You will collaborate closely with support, sales, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.
💼 Your ResponsibilitiesOwn and manage the full customer lifecycle: kickoff, onboarding, adoption, training, and renewalBuild strong, proactive relationships with customers in the EMEAIdentify and support opportunities for upsell and cross-sell in partnership with SalesCoordinate with internal teams to resolve and escalate customer issues quickly and effectivelyCollaborate with Customer Support Engineers and Customer Platform Architect to ensure seamless communication and delivery in response to deployment and support ticketsCollect and share customer feedback internally to improve product and service qualityTrack success metrics and use data to inform customer strategy and engagementOccasional travels to meet with customers and attend company events🤝 Who You’ll Work WithYou will report to the Manager of Customer Success EMEAWork closely with Customer Support Engineers (CSEs), Customer Platform Architect (CPA), Sales, Product, and Engineering teamsPartner with regional teams to serve a diverse customer baseCollaborate cross-functionally to ensure high customer.