🎤 Why voize? Because we’re more than just a job!At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present.
Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
Our vision is to change that by building AI companions that seamlessly take over digital workflows.
We don't replace humans with technology - we amplify their impact.
Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.
Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
As a dynamic team, we combine first-in-class technology with meaningful social impact.
And now, we’re looking for you to join us on this mission!💡 Your Mission: Turn large amount of accounts into one scalable system!As a Customer Success Manager on our Project Planning team, you'll own the customer journey from contract signing through go-live to early adoption for voize's smallest customer segment.
You'll manage this portfolio as a pool: building the processes, playbooks, and HubSpot systems that let a small team responsibly and efficiently run a large number of accounts.
🚀 Your Daily Business – No two days are alikeRun the pool, not just the inbox: Triage the team's shared inbox by urgency and impact rather than order of arrival, making sure the customers who need it most get attention first.
Build and improve the system, not just operate it: Continuously assess what data and event logs the team needs in HubSpot, close the gaps, and turn manual tracking into automated views and alerts.
Design for scale: Create templates, playbooks, and automations so the pool can grow to more accounts w.