Health can’t wait.
Not for symptoms to get worse.
Not for a six‑month appointment.
Not for a system to catch up.
But that’s exactly how healthcare works today.
You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention.
We need to stop treating health as something we repair and start treating it as something we build, every day.
It’s not solely a question of willpower.
It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance.
Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture.
We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm.
That's what we're building with our team of 800+ people.
If it speaks to you: we're hiring across France, Spain, Belgium, and Canada.
MissionAlan is scaling internationally (900+ employees, 100+ healthcare professionals, 5+ countries) and needs IT Operations Specialists to own device security, SaaS platforms, identity & access, and the daily IT experience of every Alaner, while contributing to build projects that remove operational toil.
IT at Alan is not a helpdesk.
Run and support take roughly 60% of your time; the rest goes to build projects you co-own with the IT Engineer leading them.
The scope below is what the team owns, not a checklist for one person.
We staff people according to their strengths and interests, and it evolves over time.
Scope🛟 Support & OncallOwn L1/L2 oncall for 900+ Alaners across 5+ countries, with a clear escalation path to engineersTriage, communicate to users during incidents, and escalate appropriatelyDocument recurring issues and reduce ticket volume through self-servi.