<div class="content-intro"><p>At NiCE, we don’t limit our challenges.
We challenge our limits.
We’re ambitious.
We’re game changers.
And we play to win.
We set the highest standards and execute beyond them.
And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
</p></div><h2>So, what’s the role all.
We are looking for an exceptional Customer Success leader to lead and elevate a global team of approximately 26 Customer Success Managers across Australia, the US, UK, Germany and the wider EMEA region.
This is a senior leadership role for someone who knows what great Customer Success looks like and has the experience, credibility and energy to build it at scale
You will set the global Customer Success strategy, establish a clear and scalable operating model, raise standards across regions and develop our CSMs into consistently stronger strategic customer leaders.
</p> <p class="isSelectedEnd">This is deliberately <strong>not an account owning role</strong>.
You will not carry your own customer portfolio.
Instead, you will operate as a strategic leader, coach and expert across the Customer Success organisation, providing direction, challenge and expertise across Customer Success strategy, methodology, processes, commercial discipline, customer value and team performance.
</p> <p class="isSelectedEnd">You will bring consistency to a geographically distributed organisation while recognising that different markets and customers require different approaches.
You will challenge existing thinking, raise the bar and create an environment where CSMs are accountable for delivering measurable customer and business outcomes.
</p> <p class="isSelectedEnd">Working closely with Sales, Professional Services, Product, Support, Engineering and senior leadership, you will play a critical role in ensuring Customer Success is positioned as a strategic function and a k.