As the Revenue Operations Manager for Retention & Expansion, you will own the strategic operationalization of SoSafe’s post-sales organization.
This is a critical track within our 2026 RevOps and Go-To-Market (GTM) Strategy.
Your core mission is to maximize Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) by building the frameworks, data, and intelligent automations that empower our Customer Success Managers (CSMs), Account Executives (AEs), and our brand-new team of dedicated Renewal Managers (RMs).
We have set an ambitious but achievable target: shifting towards 40%+ of our New ARR coming from expansion deals (Strategic Expansions, Renewal Upsells, and Amendment Upsells).
You will be the architect behind the systems and processes that make this happen, as we move from pure New Logo creation focus to retention as our core business focus.
What you will own (key.
Translate executive retention goals into crisp, repeatable operating rhythms, territory maps, and intelligent Book of Business (BoB) design.
Scale the Renewal Manager Lifecycle: Define, document, and oversee the end-to-end process for our newly formed Renewal Managers team.
Standardize deal qualification, risk mitigation touchpoints, and digital contracting workflows in Salesforce and DocuSign.
Take our renewals forecasting to the next level.
Drive AI-Native Automation: Partner with our dedicated GTM AI Engineering Team to infuse intelligent automation (via Clay, Zapier, Claude & Co.
) into the daily routines of CSMs and Renewal Managers.
Predictive Forecasting & Analytics: Take full ownership of renewal forecasting workflows inside and.