<p>📍London or UK Remote | 💰£110,000 - £125,000 + Stock Options + <a href=" | <a href="https://www.
com/watch?v=U62l09nB0M4">Hear from the team</a> ✨</p> <p> </p> <p><strong>⭐Our Design team</strong></p> <p>We’re a team of 100+ designers, researchers, and brand experts led by Chief Design Officer Vuokko Aro.
We’re on a mission to make money work for everyone.
Product Design makes up almost half of our design disciplines, working in tight-knit squads alongside research, product, and engineering to solve real customer problems at scale.
</p> <p> </p> <p><strong>We design for the "magic moments"</strong></p> <p>We’ve built a bank that feels human, not just functional.
Our product <em>is</em> our personality.
We blend research, empathy, and craft to turn everyday interactions into memorable experiences.
</p> <p>Right now, we’re growing fast and looking for passionate designers to shape Monzo’s future and there’s a huge opportunity to make your mark.
<br><br></p> <p><strong>The Operations Collective</strong> is where we design how help and customer support works at Monzo.
We think holistically.
We’re focused on delivering effortless, tech-led support experiences that can scale as Monzo grows
That means understanding customer problems deeply, preventing support needs where possible, solving issues at their source within the product, and designing seamless journeys whether customers self-serve or speak to a customer support agent.
</p> <p>AI and automation play a central role, empowering customers to resolve simpler issues independently, and equipping our operations teams with intelligent tools to handle more complex cases with confidence and speed.
We design across the full ecosystem: customer journeys, internal platforms, routing, and the foundations that enable us to scale saf.