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The Customer Success team sits within DoorDash’s In-Store business and serves as a strategic partner to hospitality operators across the UK
We help restaurants maximize revenue, improve operational efficiency, and deliver exceptional guest experiences through data-driven recommendations, proactive partnership, and deep product expertise.
</p> <p>We are a fast-paced, highly collaborative team that values strategic thinking, accountability, curiosity, and customer impact.
The strongest team members are not just relationship-builders - they are trusted advisors who can influence customer behaviour, drive adoption, and proactively identify growth opportunities.
</p> <h2><strong>About the Role</strong></h2> <p>We’re looking for a strategic and commercially minded Senior Customer Success Manager to manage and grow a portfolio of SMB and mid-market hospitality customers.
</p> <p>Success in this position requires someone who can proactively identify customer risks and opportunities, influence stakeholder behaviour, and drive measurable business outcomes at scale.
You will act as a consultative partner to restaurant operators, helping them maximise ROI from SevenRooms while balancing retention, adoption, transaction growth, and expansion opportunities.
</p> <h2><strong>You’re excited about this opportunity because you will…</strong></h2> <ul> <li>Own and grow a portfolio of hospitality customers across retention, adoption, optimisation, and expansion opportunities</li> <li>Build strategic success plans aligned to customer business goals and drive measurable business outcomes</li> <li>Analyze customer health, adoption, transaction trends, engagement, and ROI data to proactively identify risks and growth opportunities</li> <li>Become a product expert on SevenRooms, guiding customers through operational workflows, integrations, feature adoption, and optimization strategies</li> <li>Lead impactful business reviews and customer conversa.