That’s why we’ve built our own internal support tooling from the ground up, tailored to help our customer, courier, and merchant support teams shine in every interaction.
As we scale our operations from 30 to 60 countries, supporting millions of users and partners, our internal tools need to scale with us.
The Support Engineering group is at the heart of this mission.
We build high-performance admin applications and core operational tools that empower our support teams to work smarter and faster.
A key part of this is our in-house chat platform, which already handles around 5 million conversations every month.
On top of this foundation, we’re developing advanced features to reduce manual work, improve communication, and proactively resolve issues — often before our users even notice them.
Our systems range from automated reach-outs for delayed orders to deeply integrated tools that enable our support teams to deliver assistance quickly, reliably, and with a human touch.
By removing inefficiencies and automating repetitive tasks, we’re ensuring that our users and partners receive world-class support at scale.
About the roleWe’re now looking for a Senior Backend Engineer (Golang) to join us in building scalable, low-latency systems that power these tools and shape the future of customer support.
You’ll work on impactful products that directly influence how millions of people experience our platform every day.
What you'll be doingBuild and maintain high-throughput backend services using Go.
Design systems that are scalable, resilient, and easy to maintain.
Write well-tested.