At Fyxer, we’re not building a traditional Customer Success team - we’re building a high-leverage, commercial motion that turns relationships into revenue and support into strategic partnership.
Our CSMs don’t just react - they lead.
This is a hands-on role for a commercially-minded operator who thrives in ambiguity and is excited to build from zero.
You'll work with our largest and most complex customers - and the ones with the most potential - to drive renewals, find expansion opportunities, and turn usage into value and value into growth.
We’re looking for someone who was an Account Manager in a past life - someone who understands how to sell through success, multithread across an org, and turn commercial goals into long-term partnerships.
What's on offer:This role is hybrid in our London office (remote work is not available) Salary: £70,000 - £90,000 year + bonus + equity + benefitsViolaine Yziquel, our CCO, is the hiring managerWhat Success Looks Like in This RoleYou’ll be at the frontline of our Customer Success motion - helping define it while actively delivering results.
We don’t yet have all the tooling, playbooks, or workflows in place - you’ll help build them, while making sure our biggest customers are supported, engaged, and growing.
Success means:Renewals are a no-brainer because value is clear and relationships are deepExpansions happen regularly because opportunities are spotted and acted onCustomers lean on us as strategic partners - not just vendors.
Your Three Core ResponsibilitiesDrive Retention and Expansion Across Strategic AccountsOwn a portfolio of high-potential, high-complexity enterprise accountsDrive the full renewal cycleMultithread across stakeholders to ensure broad, embedded relationshipsSurface commercial opportunities through value-based conversationsBuild the Foundations of Customer Success at Fyxer AIDevelop scalable, repeatable playbooks for success, renewal, and expansionHelp shape our tooling and GTM tech stack - helping choose.