IT Support AnalystLocation: London, UK (Hybrid Working)Join Our Global IT TeamWe're looking for a proactive and motivated IT Support Analyst to join our global IT team.
This is an exciting opportunity for someone with previous IT service desk or technical support experience who enjoys solving problems, supporting users, and developing their technical expertise across a modern global technology environment.
Based in our London office, you'll play a key role in supporting employees across the UK and internationally, providing hands-on endpoint support, managing IT platforms, and contributing to projects that help improve the way our teams work.
This role offers excellent opportunities for professional development, exposure to a broad range of technologies, and the chance to work closely with colleagues across the business and around the world.
What You'll Be DoingGlobal IT SupportProvide 2nd line IT support to users across the UK and global business.
Administer key business platforms including:Microsoft 365Microsoft IntuneGoogle WorkspaceKandjiUbiquitiCreate and maintain technical documentation and user guides.
Assist with company-wide Town Halls and All Hands events.
Endpoint & User SupportInstall, configure, and maintain laptops, desktops, and other hardware.
Provide both remote and in-person support for employees.
Troubleshoot hardware, software, and connectivity issues.
Network & Infrastructure SupportMonitor and maintain office networks, Wi-Fi, and connectivity.
Assist with troubleshooting and resolving network outages and performance issues.
IT Projects & Continuous ImprovementCollaborate with the wider IT team on global improvement initiatives.
Identify opportunities to improve.