Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance.
We’re experienced operators and subject-matter experts with a passion for software and building businesses.
We partner with founders to help them scale their businesses and realize their companies’ full potential.
We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact.
Cordance envisions that all companies we work with achieve their full potential.
We embrace what makes each company great and build on those foundations.
We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.
Position Overview The Manager, Customer Success (CS Manager) is a pivotal leadership role within the Customer Success organization.
Your full professional capacity is invested in one outcome: building, developing, and leading a high-performing CS team that consistently delivers exceptional retention, expansion, and customer outcomes across the portfolio.
The CS Manager is not a removed administrator.
You are a hands-on people leader who is deeply connected to the day-to-day work of your team — present in account reviews, coaching conversations, renewal pipelines, and at-risk escalations.
You understand the team’s accounts well enough to guide strategy, spot risk early, and develop each CSM's capabilities in the context of real work; but do so as a leader and coach, not as an account owner.
The ideal candidate brings mastery of CS execution and is now ready to direct that expertise entirely toward the growth and performance of others.
You are energized by developing people, committed to building scalable team systems, and commercially literate enough to hold the team accountable to th.