The Portal serves two purposes.
It allows our customers to operate Veriff products — setting up and configuring products, consulting verification session details, reporting issues.
And it is a privileged surface for customers to discover, try, buy and expand through a seamless self-serve experience, connecting product usage, onboarding and growth in one place.
It unites forces with GTM to automate acquisition, upsell, cross-sell and retention, with end-to-end ownership of the customer persona.
The area is evolving fast.
What began as a self-serve growth surface (Station) is becoming the customer-facing window into Veriff's accuracy and fraud advantage for our largest enterprise customers.
The shape of this role This is an IC-first leadership role, and the first genuine step into product leadership — distinct from a strong senior IC.
At first you will lead through craft, authority and influence.
You own the strategy, discovery, roadmap and delivery for your product area.
As you refine the strategic themes for this large product, we expect you to propose the team configuration needed to support our growth and company objectives.
That will move you progressively from IC to manager, while retaining hands-on ownership of at least one part of the Customer Portal area in the mid-term.
We will deliberately assess for both the IC craft bar and the latent management capability, because the role is designed to traverse the line.
What you will do Own the product strategy and roadmap for the Customer Portal area, tied explicitly to Veriff's commercial model and revenue drivers.
Run disciplined, continuous discovery with customers, and translate it into well-defined problem statements and a sequenced roadmap.
Make transparent prioritisation and trade-off calls across product ambition, technical sustainability and business urgency — especially where capability gaps mean we cannot do everything at.