Principal, Business Operations - Pro

Building the Future of Open FinancePayward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.

The teamFounded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe.

It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.

 The opportunityBuild operating rhythms, reviews, and forums that keep the Pro org aligned and focused on priorities.

• Lead and deliver cross-functional projects that don’t fit neatly into a single team but are critical to Pro’s success.
• Support leadership in decision-making by framing issues, tracking KPIs, and surfacing gaps or risks early.
• Maintain systems for reporting, business reviews, roadmap coordination, and cross-team initiatives.

Partner with leadership to scope and stand up new initiatives in Spot, Margin, Derivatives, or Infrastructure — from early concept through initial execution.

Contribute to high-impact materials (exec updates, all-hands, strategic memos) that provide clarity and visibility.

• Act as the first line of intake for inbound requests, triage them effectively, and ensure accountability for follow-through.

Identify bottlenecks in how we operate and propose improvements that help the team scale more efficiently.

Use business intelligence and data to support PMs and leadership across Pro, cutting through competing priorities and surface the best opportunities.

Partner with Compliance and Legal teams to find ways to improve product experience.

  What you bring5–7 years in BizOps, Product Ops, Strategy, Consulting, or.