BMC Remedy Helix and SharePoint experience is a plus.
Ability to work independently and aggressively track incidents.
Servant Leadership: Motivated by other’s success without seeking credit.
Influences decisions through supportive leadership as opposed to management.
Pragmatism: Addresses problems or difficult situations by focusing on practical approaches.
Operates successfully in the ‘grey’ area, demonstrating ownership and providing direction even if it leads to a less-than-ideal outcome.
Growth Mindset: Open to trying new things that you disagree with.
Has the courage to give constructive feedback and embraces the approach of strong opinions weakly held.
Optimistic: Demonstrates a positive mental attitude.
Operates from a place of having confidence in success rather than a fear of failure.
Strategic Mindset: Understands the whole system, optimizes for effectiveness over efficiency and helps others to see the big picture.
Trust/Integrity: Builds trust through honesty, reliability, and authenticity.
Extends trust to others as a default.
Adapts to change and is honest.
Takes a tough, principled approach even if it’s unpopular.
Resiliency: Seeks to discover new ways of problem solving despite obstacles and setbacks through passion and perseverance.
Emotional Intelligence: Identifies and manages one’s own emotions, as well as the emotions of others.
Ability to de-escalate challenging situations and avoid operating in extremes.
Flexibility/Adaptability: Handles multiple demands, shifting priorities, and rapid change.
Adapt strategies and tactics to fit fluid circumstances.
Works collaboratively to get things done and owns accountability for the outcome.
Coaching mindset: Acknowledges people’s strengths and accomplishments.
Leveraging a foundation of trust can identify areas for improvement and provide real-time feedback and coaching.
Change Agent: Recognizes the need for change and removes barriers.
Promotes and supports new ways of doing work.