Customer Event & Benefit Educator Fulfillment Supervisor – Cigna Healthcare

Customer Event & Benefit Education Fulfillment Supervisor Organization: Support Resolution Center (SRC) Workstream: Customer Event Operations / Benefit Education Opening StatementBring your leadership skill, operational mindset, and passion for customer engagement to a role where your work makes a real difference.

As the Customer Event & Benefit Education Fulfillment Supervisor, you will lead with purpose—guiding a talented team, partnering across the business, and rolling up your sleeves to ensure customer events are delivered with quality, consistency, and care.

This is an opportunity to grow people, strengthen processes, and help scale a customer event support model that reflects our commitment to being ambitious, compassionate experts.

Responsabilidades

Drive successful customer event delivery by serving as the primary point of contact between the Support Resolution Center and Customer Event Operations

• Lead, coach, and develop Benefit Education Leads to consistently deliver high-quality customer event support and positive experiences.

Balance people leadership with hands-on execution by actively performing Benefit Education Lead work and modeling best practices.

• Ensure end-to-end coordination of customer events, including scheduling, logistics, materials, and clear stakeholder communication.

Strengthen operational alignment by partnering with internal teams and contributing to the ongoing evolution of the Salesforce Field Service Tool.

• Collaborate closely with sales, account teams, producers, vendors, and matrix partners to support seamless customer-facing events.

Optimize team capacity by planning workloads, aligning resources, and supporting volume shifts across SRC workstreams.

Resolve complex or non-routine event challenges by escalating thoughtfully and partnering with SRC leadership when needed.

Promote consistent standards by ensuring adherence to customer event guidelines, timelines, and service expectations.

Identify opportunities to improve workflow.