This role sits at the intersection of operations, product, and client experience, requiring a strategic mindset and a hands-on approach to drive value across the healthcare ecosystem.
You’ll lead critical business operations, such as launching our virtual practice, shaping our medical service delivery models, and refining our revenue cycle management and home services solutions.
You’ll also work closely with clients to drive product adoption, boost patient enrollment, and ensure high satisfaction and retention.
This role is ideal for a healthtech professional with deep experience managing executive relationships, a passion for innovative healthcare delivery, and a track record of operational excellence.
You’ll play a central role in informing product direction, solving real-world problems, and shaping the future of care A Day in the Life Oversee all implementation activities, including customer implementations, partner implementations, and other new integrations Lead key business operations initiatives that support customers, including standing up our virtual practice, helping to establish our practice of medicine, developing our revenue cycle management strategy, and scaling our home services solutions Understand our technology, RCM, and other integration processes to facilitate custom solutioning with partners Drive product adoption and increased patient enrollment efforts across client organizations Maintain high level of client engagement, satisfaction, and loyalty, as measured by high client satisfaction scores, number of referenceable customers and completed case studies Manage client issues and escalations, collaborate with cross-functional teams such as the clinical team, operations, product, and sales as required Own renewals and support the Sales team on upsell and ex.