fuel growth.聽Our mission is to empower every organization and every learner to turn constant change into continuous growth
As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.
As a Customer Service Support at Skillsoft, you will join our dynamic team for the Benelux Region.
In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service, support and value throughout their journey with our company.
Your goal will be to build strong relationships, drive customer satisfaction and help our clients achieve their desired outcomes using our products or services.
Fluency in Dutch and Fluency in English is essential.
Responsabilidades
: 路 Respond to customer inquiries via phone, email ensuring quick and effective resolutions 路 Collaborate with internal teams to resolve technical or operational issues for the customer 路 Understand customer goals and align our solutions to support their success 路 Manage and resolve customer escalations with empathy and efficiency 路 Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner 路 Develop and maintain strong, long-lasting relationships with clients 路 Track customer engagement and product usage to identify opportunities for improvement 路 Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams 路 Eager to develop and enhance my customer service skills through hands-on experience and learning opportunities 路 Highly adaptable and flexible, able to adjust quickly to new situations and challenges with a positive mindset 路 Proven ability to thrive under pressure, maintaining focus and delivering quality results in fast-paced environments 路 Strong problem-solving skills, with a keen ability to analyze situations and find...