The Role Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work? We are seeking a Customer Success Operations Analyst to accelerate revenue growth and enable us to scale.
This role will report to the Customer Success Operations Manager.
As a member of the Revenue Operations team, you will take ownership of critical systems and processes that power our Go-To-Market strategy, with a particular focus on our Customer Success platform and quoting workflows.
This is a role for someone who thrives on solving complex problems independently, isn't afraid to dive deep into unfamiliar systems, and takes pride in building things the right way.
You'll often be the subject matter expert in the room—and that's exactly how we want it.
What you'll be doing Serve as the primary point of contact for CPQ (Configure-Price-Quote) support on the CS side—troubleshooting quoting issues, managing cases promptly, and ensuring a seamless quote-to-cash process Own and execute a comprehensive Gainsight overhaul—audit, debug, and rearchitect our Customer Success platform to align with customer journey best practices and drive adoption, renewal, and expansion outcomes Build and maintain lifecycle processes, playbooks, and automation rules in Gainsight that support customer outcomes and business growth Assist with end-of-quarter CS compensation reports and audit process Create and coordinate key reporting for leadership, translating data and insights into executive dashboards on customer adoption, renewals, expansions, and churn Partner with Product and Data teams on usage analytics initiatives to provide visibility into customer health and inform the adoption journey Support internal change management activities for standard processes and tools across customer-facing teams Understand and prioritize the needs of Customer Success, Support, Onboarding, and Customer Marketing teams to inform a cohesive operational s.