At Roofr, we’re obsessed with our customers.
We constantly gather feedback to shape, prioritize, and launch the products they truly need.
That’s what makes Roofr’s CRM special.
We started by building essential sales tools like aerial roof measurements and digital sales proposals.
But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened.
So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform.
With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.
We have an amazing culture, strong financials, and best-in-class company metrics.
It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.
This position is for an existing vacancy.
We are looking for a Retention Specialist to reduce churn and maximize customer retention, with a primary focus on high-volume PLG subscribers who frequently churn and return due to seasonal demand changes.
You will be responsible for quickly identifying customer pain points, articulating the full value of Roofr’s platform, and ensuring that at-risk customers stay engaged long enough to be reconnected with an Account Manager for a deeper conversation.
What You’ll Get to Do: Engage and re-engage high-volume PLG and Sales Assisted customers who show signs of churn Quickly identify churn risk factors and provide tailored solutions Deliver compelling, real-time value propositions to prevent immediate churn Hook customers into a conversation long enough to transition them to an Account Manager demo Reach out to actively churning customers and create urgency to keep them on the platform Analyze churn data and seasonal trends to refine outreach strategies Collaborate with Account Management & Implementation & Support.