Location: London, UK - Hybrid (3 days in office, 2 days remote)Working pattern: flexible shift patterns, including a requirement to work 2 weekends every monthLanguage: English and French proficiency requiredJoin us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.
We’re looking for a talented individual to join our Rider Onboarding and Compliance Team.
This is a bustling and vibrant team that helps applicants become riders to ensure we have enough riders in the fleet to supply customer demand and proactively ensure riders remain in service and compliant during their time with Deliveroo.
This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities.
What You’ll Be DoingYou’ll be joining the Rider Onboarding Operations team, working at the forefront of complex and high-impact cases.
Here’s what your day-to-day might look like:Own the rider onboarding journey end-to-end, removing friction for applicants and maintaining healthy rider fleet levels to meet customer demand.
Monitor supply pacing and pipeline metrics across assigned markets, taking proactive steps to keep recruitment targets on track.
Coordinate daily with external vendors and internal teams to align on operational focuses, track task completion, and resolve blockers.
Audit and optimise onboarding workflows, identifying system inefficiencies and proposing practical solutions to improve funnel conversion.
What You’ll Need to ThriveOur ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:Fluency in written and spoken English and FrenchProven ability to communicate clearly and concisely across diverse teams, stakeholders, and external vendor partners.
Strong process-orientation and attention to d.