At Semperis, our mission is to be a Force for Good.
Starting with being a great place to work.
We believe that when people feel valued, supported, and empowered, they do their best work.
That’s why we focus on creating an employee experience rooted in purpose, growth, and balance.
Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc.
5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc.
Best Workplace awardee.
What we are looking for: We are looking for an experienced Associate Vice President, Customer Success – Americas to join our Global Customer Success team.
This role leads Customer Success Team Leads / Managers across the region rather than owning an individual book of business and is responsible for building a high-performing management layer that scales consistent execution across enterprise, strategic, and scale segments.
This leader must bring strong cybersecurity experience in a product/services environment, credibility with CISOs, CIOs, security operations leaders, IAM leaders, and technical champions, and the ability to translate technical adoption into business outcomes, renewal defense, and expansion strategy.
The AVP will operate as the regional owner of the CS strategy for the Americas, ensuring the team is organized and coached to drive proactive adoption, success plan execution, executive engagement, and tight partnership with Sales, Renewals, Technical Delivery, Product, Support, and Security.
What you will be doing: Building, leading, and developing a high-performing team of Customer Success leaders across the Americas, with clear expectations by segment, role, and customer tier Driving GRR, NR.