Buildkite's CI platform is trusted by the world's leading engineering teams, helping ship software used by more than 1 billion people every dayCompanies including Canva, Meta, Mistral AI, and NVIDIA rely on Buildkite to run builds, tests, and deployments on their infrastructure, ours, or both - giving them the speed, reliability, and flexibility to ship with confidence.
This is not your average Support Engineer role
You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at places like Canva, Uber, and Airbnb to help unblock critical workflows.
You'll play a vital role in shaping the support team's evolution into a function that balances reactive and proactive work, spending half your time designing and implementing scalable tools, processes, and open source contributions that create a world-class customer experience.
This role is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer obsessed and thrives on solving tough technical problems for some of the world's most innovative engineering teams.
</p> <p><em>This role is remote and requires someone to be located in the UK, Ireland or Poland.
You'll work five days a week, 9:00 AM–5:00 PM local time, </em><strong><em>including both Saturday and Sunday</em></strong><em>.
Your other three days are flexible — we'll agree on a set schedule together when you join.